Our return order processing time is 1-3 business days.
Doorbellsoutlet.com’s hours of service are Monday through Friday, 9:00AM-8:00PM (EST).
Orders placed after 8:00 pm on Friday will be processed by 9:00 am the following Monday.
Orders are not processed on weekends.
1. How do I cancel my order?
After the order is successfully paid, you can check the status of your order in your account order details.
If the order has not been packaged for shipment, you can cancel the order in your account order details.
Orders cannot be cancelled if they have been packaged for shipment and cannot be retrieved from the courier pile or from the courier.
2. How long are returns valid for?
Our returns are valid until 7 natural days after the item arrives.
If you have received the wireless doorbell for more than 7 natural days, we will not be able to offer you a return or exchange.
3. How do I return the product?
If you need to return an item, you may do so as follow:
-Contact customer service via email to request a return.
Please contact our customer service Charlie Direda at [email protected] within 7 natural days of receiving the wireless doorbell, we will prioritize your order.
Returns of wireless doorbell products are subject to the following conditions.
(1) Returns of wireless doorbell products should be made within 7 natural days.
(2) Returned wireless doorbell products should been purchased from Doorbellsoutlet.com.
(3) Wireless doorbell shall be new and unused condition.
(4) Wireless doorbell products have non-human caused quality problems Doorbellsoutlet.com (such as line failure, breakage, rupture, inability to connect to power, inability to start, etc.) before use.
Please send the wireless doorbell product in its original packaging to 12850 Pennell Pines Rd, Boynton Beach, Florida.
After the courier is sent, please send a return notification email to [email protected] and provide the following information.
-Name of courier company
-Tracking number
4.Do I need to pay return shipping costs?
– If a return is requested due to a product quality issue with wireless doorbell (such as line failure, breakage, rupture, inability to connect to power, inability to start, etc.), shipping costs will be the responsibility of Doorbellsoutlet.com.
– If the return is due to personal reasons (such as do not like, do not want, etc.), shipping costs will be borne by the customer.
We do not charge re-listing fees.
5. When will my refund amount be credited?
Once the returned wireless doorbell arrives at Doorbellsoutlet.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
The exact refund time depends on your payment method, so please be patient.